On-Site Service
Request technical support or equipment repair by contacting us here.
All customer service calls are answered locally in our Bloomington headquarters facility. We do not utilize an automated phone directory that forces callers to press multiple numbers to reach the right operator.
Service Response Guarantee
Midwest Mailing & Shipping Systems will respond to your service call within four working hours (8:00 a.m. to 5:00 p.m., Monday-Friday). If for any reason Midwest Mailing & Shipping Systems fails to respond within this time frame, we will credit your account $25.00 against any future purchases.
Loaner Equipment Guarantee
Our commitment is to provide the customer with the most reliable products available. Midwest Mailing & Shipping Systems guarantees maximum uptime. If you are covered by a Midwest Mailing & Shipping Systems maintenance agreement and for any reason we cannot get your product running within 8 business hours, we will provide you with comparable loaner equipment until we are able to return your equipment to you in satisfactory condition.
All customer service calls are answered locally in our Bloomington headquarters facility. We do not utilize an automated phone directory that forces callers to press multiple numbers to reach the right operator.
Service Response Guarantee
Midwest Mailing & Shipping Systems will respond to your service call within four working hours (8:00 a.m. to 5:00 p.m., Monday-Friday). If for any reason Midwest Mailing & Shipping Systems fails to respond within this time frame, we will credit your account $25.00 against any future purchases.
Loaner Equipment Guarantee
Our commitment is to provide the customer with the most reliable products available. Midwest Mailing & Shipping Systems guarantees maximum uptime. If you are covered by a Midwest Mailing & Shipping Systems maintenance agreement and for any reason we cannot get your product running within 8 business hours, we will provide you with comparable loaner equipment until we are able to return your equipment to you in satisfactory condition.